When a customer approves an estimate, Mark (the phone assistant) can call your parts stores and order the approved parts.
Store order: set your preferred store and backup in Calls → phone settings → parts stores (for example Advance first, Parts Plus last). Turn on try the next store so the backup gets called.
Split orders: Mark goes line by line. The first store orders what it has; the next store is called only for what's left.
Anything no store has is texted to the owner as an order by hand list.
No answer, voicemail, hold over 3 minutes or a hang-up moves on to the next store. A part is never ordered twice.
Only approved lines with a part number priced for that VIN are ordered.
The parts table at the top of the RO's parts panel shows each part: green ORDERED (store, price, ETA), yellow TRYING the next store, red ORDER BY HAND.
Hang-ups: each store's hang-ups in the last 30 days show under parts stores. At 3 the owner gets one text. A store is only removed when you uncheck it.
Store hours default to Mon–Sat 7:30 AM–6 PM. After hours, orders wait for the next opening.